MGT test study guide

We want to consider what operations managers do. 4. MM is such(prenominal) a costly part of an organization What MM People Do Planning, Staffing, Leading & Controlling Goods vs.. Services Manufacturers produce tangible product, services often intangible, trading operations activities often very similar, Distinction not always clear, a few(prenominal) pure services.Productivity units Produced/lineups used, Measure of process improvement, represents output relative to Input, Only through productivity Increases can our standard of living improve. Multi-Factor Productivity Output/ cut into * Materials *Energy* Capital *Miscellaneous. Also known as total factor out productivity, outputs & inputs often expressed in dollars, multiple resources units multi-factor productivity. Chapter 2 Global trance Of Operations Reduce costs, Improve supply chain, Provide better goods & services, understand markets, Learn to improve operations, Attract & retain global Allen.Tangible 0 impalpable re asons. Mission & Strategy M Where the organization is going, Organizational purpose for being, Provides boundaries & focus. S How the organization will get there, functional areas have strategies strategies exploit opportunities & strengths, snitch threats & avoid weaknesses. Strategies for Competitive Advantage Differentiation Better or at least different, Cost Leadership Cheaper, Response Rapid Reposes.Competing in D uniqueness can go beyond OTOH the physical characteristics & service attributes to compass everything that impacts customers perception of value Competing In C Provide the maximum value as perceived by customer, doesnt Imply low quality. Competing on R Flexibility Matching market changes in design innovation & volumes, dependableness is meeting schedules, timeliness is quickness in design, production & delivery. Business vs.. Operations Strategy Strategy Development Product Design Is a seam Issue, have to design the product well In order to shop It make money off of It.